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FAQ

How are you handling the COVID situation?

At the moment, we work as usual. Our top priorities are the safety of our customers and our staff. Our warehouses and production facilities have been redesigned to comply with the latest safety requirements. We work full-time and full-capacity every day of the week except weekends. Please, be aware that shipping times are affected due to delays related to the pandemic. At the moment shipping is expected to take 30 to 50 days. We offer Free Shipping worldwide and all orders are insured in transit.

What are the lunchboxes made out of?

The lunch boxes are made of 100% recyclable stainless steel and plastic. We use stainless steel for the inner lining of the containers to prevent the food from acquiring any taste or smell over time, and we use high-quality, food-grade, recyclable plastics for our lids.

Can I cancel my order?

You have 24 hours to cancel your order. If 24 hours have gone by, then you cannot cancel your order. 

What type of steel is used? Is it lead-free, food-grade stainless steel?

Absolutely yes, our high-quality, food-grade stainless steel is designed to last for a very long time and also does not affect the taste of food in any way.

Can you put the whole heating box in the refrigerator?

Yes, you can put the whole MaxxiBox in the refrigerator. 

Is the box spill-proof?

The MaxxiBox is absolutely spill-proof and is bag safe.

Could you use the MaxxiBox to carry soups as well?

Yes, as the MaxxiBox is spill proof, it's the perfect container for carrying soups.

How do you wash the MaxxiBox? Is it dishwasher safe?

Only the stainless steel parts of the MaxxiBox (the containers) should be washed in the dishwasher. The plastic parts are not recommended to be washed in the dishwasher.

Is the MaxxiBox microwave safe?

No, the MaxxiBox is not microwave-safe as it has a stainless steel lining inside. Please, do not use it in a microwave! 

Is this website secure?

Yes, we are hosting our website on an e-commerce platform provider called "Shopify." Shopify is one of the leading e-commerce providers today and is fully compliant with all security standards such as PCI, SSL, HTTPS, etc. We take great care in protecting your personal information, and it is encrypted. We do not have access to your payment information as it is handled by our payment processors, "Stripe" and "PayPal."

Where is this item designed and manufactured?

Manufactured in China, Designed in Switzerland and US.

We design and test our products with focus groups in the USA and Switzerland. That is where our team of designers pick the most suitable materials in terms of quality and durability and create a prototype. We send the prototype to our manufacturing plant in Hong Kong.

Manufacturing in East Asia allows us to get access to high-quality metals at an affordable price and drive our prices down for you. We have a strict quality assurance policy in our company, which guarantees outstanding and durable products.

Do you offer any warranty or guarantee?

Yes, we offer a 30-day 100% money-back guarantee on most of our products in case of defects and damages during shipping. Please refer to the "Refund Policy" page for more information. 

When can I expect my order?

Please refer to the "Shipping Times" page to read thorough information about our shipping times and costs.